Privacy Policy
- Homeowners post jobs for free. Tradespeople spend credits to unlock those jobs.
- Your full name, phone, email and street address stay hidden until a tradesperson unlocks your job. Before that, they only see your city and masked previews.
- We store your data with Google Firebase. Payments go through Google Play or the App Store, so we never see your card details.
- We do not sell your personal data and we do not show third-party advertising.
- You can delete your account from inside the app at any time.
1. Who we are
FindContractor (“we”, “us”) runs the FindContractor mobile app for Android and iOS. The app is a marketplace that connects homeowners who need work done with tradespeople who do that work.
The data controller for your personal data is [Company legal name], registered in England and Wales under company number [Company number], with its registered office at [Registered address].
You can reach us at support@findcontractor.app or on +44 1234 567890.
2. What we collect
Data you give us
| Category | Details | Who it applies to |
|---|---|---|
| Account | Full name, email address, password (stored by Firebase Authentication, never by us in plain text), phone number, profile photo, and your role (homeowner or tradesperson) | Everyone |
| Sign-in with Google or Apple | The name, email address and account identifier that Google or Apple share with us when you choose that option. If you use Apple’s “Hide My Email”, we receive a relay address instead. | Anyone who uses social sign-in |
| Jobs | Job title, description, trade category, urgency, at least 3 photos (up to 8), and the job address (street, city, postcode and coordinates) | Homeowners |
| Saved addresses | Addresses you save for reuse when posting jobs | Homeowners |
| Business profile | Company name, bio, your trade, base location and service radius (5–100 km) | Tradespeople |
| Adverts | Headline, pitch, photos, services, coverage areas and any optional details you add to a sponsored advert | Tradespeople |
| Messages | The content of chats between homeowners and tradespeople | Everyone who chats |
| Reviews | Star rating and written comment a homeowner leaves after a job | Homeowners (author), tradespeople (subject) |
| Disputes and support | The reason and details of a lead dispute, and the topic and message of support requests | Anyone who contacts us |
| Preferences | Push and email notification settings | Everyone |
Data created as you use the app
- Credits and purchases: credit balance, credit transaction history, leads unlocked, subscription plan and expiry date, and the store receipt or purchase token from Google Play or the App Store. We do not receive your card or bank details.
- Marketplace activity: job status changes, which tradespeople unlocked a job, which one the homeowner chose, job view counts, and advert impressions and taps.
- Ratings: your average rating, review count and completed job count, which we calculate on our servers.
- Device data: a push notification token for each device you sign in on.
- Usage analytics: app events, screens viewed, approximate device and app version information, collected through Google Analytics for Firebase.
- Crash reports: stack traces, device model and OS version when the app crashes, collected through Firebase Crashlytics.
Device permissions
- Location – only when you allow it, to fill in your address or service area and work out distances. See section 7.
- Camera and photos – only to take or choose pictures for jobs, adverts or your profile. Photos are compressed on your device before upload.
- Notifications – to alert you about new leads, messages and job updates.
You can turn any of these off in your device settings. Some features will not work without them.
3. How we use your data
- To create and run your account, and keep you signed in.
- To show homeowners’ jobs to tradespeople who work in that trade and whose service area covers the job.
- To unlock a homeowner’s full contact details for a tradesperson who has paid credits for that lead (up to 5 tradespeople per job).
- To open a chat between a homeowner and a tradesperson, and deliver messages.
- To process credit packs, subscriptions and adverts, verify store receipts, and stop the same receipt being used twice.
- To show sponsored adverts from tradespeople to homeowners nearby.
- To publish reviews and calculate ratings.
- To handle disputes about leads (we aim to respond within two working days) and refund credits when a dispute is upheld.
- To send push notifications and, if you have them switched on, emails about your activity.
- To run nightly housekeeping: closing jobs 14 days after completion, expiring lapsed subscriptions and finished adverts, and reminding homeowners about unanswered applicants.
- To keep the platform safe: detecting fraud and abuse, removing contact details people try to put in public job text, and suspending accounts that break our Terms.
- To answer support requests, fix bugs and improve the app.
We do not use your personal data for automated decisions that have legal or similarly significant effects on you.
4. Lawful bases (UK GDPR)
| Basis | What it covers |
|---|---|
| Contract | Running your account, matching jobs and leads, sharing contact details on unlock, chat, credits, subscriptions, adverts, reviews and disputes |
| Legitimate interests | Fraud prevention, platform safety, analytics, crash reporting, service notifications and improving the app. We balance these against your rights and you can object at any time. |
| Legal obligation | Keeping financial records and responding to lawful requests |
| Consent | Location access, push notifications and optional email notifications. You can withdraw consent in the app or in your device settings. |
5. Who sees your data
Before a lead is unlocked
Tradespeople who match a job can see the job title, description, photos, trade, urgency, the homeowner’s city, the homeowner’s rating, and an approximate location rounded to roughly 1 km. Name, phone, email and street address appear only as masked previews (for example “J•••”). If you put a phone number or email in your job title or description, we redact it automatically.
After a lead is unlocked
When a tradesperson spends credits to unlock your job, they see your full name, phone number, email address, street address and exact location so they can contact you and do the work. Up to 5 tradespeople can unlock the same job.
Public profile
Tradespeople have a public profile showing name, photo, company name, bio, trade, rating, review count, completed jobs and reviews. Homeowners have a limited public profile that shows only a shortened name (for example “Sarah K.”), photo, city and rating. Phone numbers or emails typed into names or bios are removed before anything is made public.
Adverts
A tradesperson’s advert is shown to homeowners in the app, with the advert’s location shown approximately rather than exactly.
Others
- Chat messages are seen by the people in that chat, and by our team if they are needed to resolve a dispute or a safety report.
- We may share data with the police, regulators or courts when the law requires it, or to protect the safety of our users.
- If our business is sold or merged, your data may pass to the new owner under this policy.
We do not sell your personal data, and we do not share it with advertisers.
6. Service providers
These providers process data on our behalf under contracts that protect it:
| Provider | Purpose |
|---|---|
| Google Firebase (Google LLC / Google Ireland) | Authentication, database (Cloud Firestore), file storage, server functions, push messaging, Analytics and Crashlytics |
| Google (Sign in with Google) | Optional sign-in |
| Apple (Sign in with Apple) | Optional sign-in |
| Google Play Billing and Apple App Store | Taking payment for credit packs and subscriptions. Their own privacy policies apply to payment data. |
| Device geocoding service (Apple or Google) | Turning your coordinates into a city and postcode on your device |
| OpenStreetMap tile servers | Showing map tiles. Your device requests map images, which shares your IP address with the tile provider. |
7. Location
We only read your device location when you are using the app and have given permission. We use it to:
- fill in a homeowner’s job address, or a tradesperson’s base location and service area;
- show jobs within a tradesperson’s radius and show distances to jobs;
- show nearby sponsored adverts to homeowners.
We do not track your location in the background. You can enter your city and postcode by hand instead.
8. Notifications
We send push notifications about new matching leads, new messages, applicants, job status changes, reviews, disputes, credit and subscription changes, and advert results. You can change these under Account → Notification settings or in your device settings.
9. How long we keep data
- Account and profile: until you delete your account.
- Jobs: while your account exists. Jobs are closed automatically 14 days after they are marked complete, but stay in your history.
- Credit transactions and purchase records: up to 6 years, for tax and accounting.
- Disputes and support tickets: up to 2 years after they are closed.
- Analytics: 14 months. Crash reports: 90 days.
- Backups: deleted data can stay in encrypted backups for up to 35 days.
10. Deleting your account
Go to Account → Delete account in the app. You can also email support@findcontractor.app from the address on your account. When you delete your account:
- your profile, sign-in record, saved addresses, notifications, device tokens and uploaded files are deleted;
- jobs that no tradesperson has unlocked are deleted, together with their photos;
- jobs that a tradesperson has already paid to unlock are marked cancelled and the private contact details are removed, so the tradesperson’s payment record stays accurate;
- chats are archived rather than erased, so the other person can still read the conversation they took part in;
- any credits left in your account are lost and are not refunded.
We may keep records we are legally required to keep, such as purchase records, as explained in section 9.
11. Your rights
Under UK GDPR you have the right to:
- access a copy of your personal data;
- correct inaccurate data (most of it you can edit in Account → Personal details; email changes go through support);
- have your data deleted;
- restrict or object to how we process it, including processing based on legitimate interests;
- receive your data in a portable format;
- withdraw consent at any time.
To use any of these rights, email support@findcontractor.app. We reply within one month. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
12. Security
Data is encrypted in transit (HTTPS/TLS) and at rest on Google Cloud. Access is controlled by Firebase security rules: for example, a job’s contact details sit in a private record that only the homeowner and tradespeople who unlocked the job can read. Credit balances, ratings and job status can only be changed by our servers, not by the app on your phone. No system is perfectly secure, so please use a strong password and tell us straight away if you think your account has been misused.
13. International transfers
Our server functions run in Google Cloud’s London region. Some of Google’s services, such as Analytics, Crashlytics and push messaging, may process data in the United States or elsewhere. Where data leaves the UK we rely on the UK International Data Transfer Addendum, the UK–US data bridge, or other safeguards approved under UK law.
14. Children
FindContractor is for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has created an account, contact us and we will delete it.
15. Changes to this policy
If we make significant changes we will tell you in the app or by email before they take effect. The date at the top of this page shows when it was last updated.
16. Contact us
Inter Serve
vcrow659@gmail.com
Email: support@vcrow659@gmail.com